Returns Policy

RETURN ADDRESS: PO Box 888, Drummoyne NSW 1470, Australia

Thank you for shopping at Made In Germany Online. We hope you are happy with your purchase, however, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange only. Please see below for more information on our returns policy ('Returns Policy').

In this Returns Policy references to ‘MIG’ or ‘us’ or ‘we’ or ‘our’ means Made In Germany Pty Limited. This Returns Policy applies to all purchases made online through Made In Germany.

This Returns policy is to be read in conjunction with the Made In Germany Terms and Conditions and Privacy Policy.

ONLINE RETURNS

Online purchases can be returned to Made In Germany in accordance with this Returns Policy.

If you have an account and wish to return any products purchased online, please click back to our online store and follow the procedure below:

Step 1    Login to My Account > Resolution Centre
Step 2    Click on Open A New Dispute
Step 3    Choose the type of dispute you would like to raise > Continue to the Next Step
Step 4    Add your order number
Step 5    Click on complete and an Email will be sent to us.

Once the team has received your form, it will be reviewed, and you will be given a six digit Approval Number. This number needs to be written on the return label provided in your original parcel. Return the items back to our store wrapped in the original packaging (if undamaged – otherwise use suitable packaging).

If you have returned your order for a refund, this will be processed within 5-7 business days of MIG receiving the products and you will receive a confirmation Email when the refund has been processed.

If you are requesting an exchange, you will receive an exchange for the items of equal or lesser value which are part of the same range of product already purchased. Please ensure the details of what you would like to be exchanged are correct as we will only offer one exchange of product. For any warranty requests, please follow the steps above and once the product is received at MIG, our team will be in contact after an assessment has taken place to discuss the next steps. Each item will be assessed on a case-by-case basis, depending on the requirement.

If you are attempting to return a product outside of the 14-day period, MIG reserves the right to refuse your claim.

SHIPPING COSTS FOR RETURNING ONLINE PURCHASES

Each customer is responsible for the cost of returning items back to MIG. If, however, you are returning a faulty product, MIG will arrange to refund your shipping costs after the product has been determined to be faulty in accordance with the Faulty Returns section below. You must keep your receipt for postage and provide this for compensation when requested.

MIG is not liable for any loss, damage, or delay arising from, or in connection with, the transport and return of the products to MIG.

It is recommended you ship the products back to MIG using a secure postal service and ensure a tracking number is provided. If tracking is not purchased, and the parcel being returned is delayed or lost, this is not the responsibility of MIG and must be taken up directly with the chosen postal service provider. If the product is lost in transit a refund or exchange cannot be given.

Please be advised our online warehouse is not open to the public, and we do not accept in-person drop-offs of any kind, at any time. Any attempt to do so will be refused.

RETURN CONDITIONS

All returns are subject to the following conditions (Return Conditions), except in the case of faulty products which may be returned in accordance with the Faulty Returns section below.

Excepting if a product is faulty, MIG will offer a refund or exchange only if the return is:

• Made within 14 days of the original invoice date.
• You have valid proof of purchase.
• The products are unused and in a saleable condition.
• The products have not been altered or damaged while with you.
• The original packaging is still available.

Please be aware that unless a product is faulty, you cannot exchange or return it more than ONCE. If a product is not faulty, MIG retains the right to reject a return on the basis of a failure to adhere to these Return Conditions.

We will not accept a request for refund or exchange for any of the below reasons:

• You got what you ordered but simply changed your mind.
• Found it cheaper somewhere else.
• Decide you do not like the purchase. 
• Have no use for it.
• Misuse the product in any way that causes a problem.

FULL-PRICE RETURNS

Except if the product is faulty, products purchased at full price may be returned for a refund or exchange provided that the product meets the Return Conditions set out above.

SALE RETURNS

Except if the product is faulty, sale products can only be returned for an online Store Credit, and provided that the product meets the Return Conditions above.

A product is considered a sale product when it is:

• Marked at a discounted price
• Purchased during a temporary promotion period (for example, VIP Days, One Day sales, discount offers. etc).
• Purchased using a coupon or a promotional code.

FAULTY RETURNS

When MIG receives the product, it will be assessed by a team member and you will be notified of the outcome as to whether or not the product is deemed faulty in accordance with company policy and guidelines.

If the product is faulty, MIG will offer to repair, replace, or refund the value of the product plus delivery charges, providing proof of freight is provided. MIG reserves the right to offer repairs for minor faults with our product/s rather than a replacement product or a refund.
 
If you were informed the products were faulty at the time of the purchase, you will not be eligible to a return for the disclosed fault.

The process of assessment and repair may take up to two weeks from when the product is received by the Repairs Department. If for any reason, it will take a longer period of time, you will be notified of this within the two-week time frame.

If the product has a major problem or cannot be repaired, you can choose a refund or exchange. A major problem is when the product:

• Has a problem that would have stopped someone from buying the product if they had known about it.
• Is unsafe.
• Is significantly different from the sample or description.
• Doesn’t do what the brand said it would, and can’t be easily fixed.

Alternatively, you can choose to keep the product and MIG will compensate you for any drop in value.

REFUND PROCESS

Refunds will be returned to you in the manner you paid for the product (debit/credit card or your payment gateway).

Please allow up to five business days for this to be visible within your account.

Once the product/s has/have been received by MIG, your return will be assessed within two business days and you will receive an Email once your return has been processed. 

CUSTOMER GUARANTEES

All of our products come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure.

You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. This Returns Policy is not intended to replace, limit or exclude any rights available to you under the Australian consumer law.

QUESTIONS

If you have any questions, comments or queries please feel free to email us [email protected], or refer to our other policies or terms and conditions on this website.